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The life of a tweet

I sent a note out over Twitter earlier today trying to gather some additional responses to a Web Tools Survey I am working on: Doing a survey of news Web sites – what open-source and free tools and services do you use: http://bit.ly/oju #journ

Typical enough – but what was interesting was watching the traffic (via bit.ly):

I have noted on the chart the timing of each re-tweet (red) and, perhaps more importantly, the actual conversions of clicks to survey responses (green). In the first hour the survey received five re-tweets, 110 referrals from Twitter, and four people actually completed the survey.

You can check out the raw data here http://bit.ly/info/oju

Is this illegal?

Is it wrong to embed/share an Associated Press video?

Apparently there are some crossed lines at AP. It is a big company so not a surprise that mistakes happen. But, they look pretty silly when a regional AP rep asks an affiliate radio station to remove similar videos from their site. Especially when the videos were embedded from the official AP YouTube Channel.

Does AP know how its YouTube channel works? (CNet News)

Free can be good and effective. Did I mention free?

If you are an online-type-person working at a newspaper.com have I got an offer for you.

I am working on a small research project that hopefully will turn into a case study and presentation at Poynter later this summer. The working title is: ’10 Things You Can do for Free Today.’

The project involves identifying 15 – 20 of the top ‘free’ tools being used on newspaper Web sites and then building short case study for each focused on ease of installation, use, successes and best practices. The tools most commonly mentioned so far range from Coveritlive to Qik.

If you are interested in helping out just answer a few quick questions here: Web Tools Survey

Thanks!

Success = Attention x Trust x Convenience

Reading Steve Buttry’s latest blog post this morning  Clinging to the past won’t save newspapers he summed up (with credit to Chuck Peters) the exact philosophy we have been thinking about at the Telegraph recently: Success = Attention x Trust x Convenience.

Great quote and great presentation from Chuck:

View more presentations from Chuck Peters.

Ten things for free

Help!

I am at a workshop at Poynter this week learning about change management and coaching/training techniques. Just for a plug for the sponsor – the event is called the McCormick Change Leadership Fellowship.

The group is working today and tomorrow on developing hour long teaching modules that could potentially be used in the future at Poynter or other journalism events and conferences. We will not be building a full presentation this week, merely creating an outline and tools that we will use during the session.

This is where I need help. My session is tentatively titled: “10 Things You Can do for Free Today.” The focus will be on finding, implementing and using free software and services available on the Web to provide internal and external tools and features for use at your paper and Web site.

As part of the session I would like to provide a mini case study from different newspapers using each of the free tools and Web services. We use most of the at the Telegraph – but having a broader cross-sample to talk about would be much more valuable to attendees – and keep me from just rambling on about myself for an hour.

So – the list of possible services is below. If you are using any of them and would be willing to submit to a short email or phone interview and share some best practices and results around these products – let me know in the comments and/or by email: damon(at)kiesow.net I am also looking for any suggestions on services or categories of services that I have not gotten on the list yet.

  1. Disqus.com/Intense Debate (comments)
  2. Coveritlive.com (live chat/blog)
  3. PHPbb (open source forums)
  4. WordPress (blog)
  5. Mogulus/Ustream (live video)
  6. Qik.com (live cell phone video)
  7. OpenX (ad serving)
  8. Twitter (SMS)
  9. Google Analytics/GoogleMaps/Google Docs
  10. EditGrid (collaborative web-based data)

I know there are hundreds/thousands of others out there – I am most familiar with those in terms of good journalism uses at newspapers.

Thanks!

Damon

Twitter resources for the newsroom

A bunch of new Twitter accounts popped up in our newsroom recently so I put together a quick list of resources for people just starting out.  I use all or most of these services:

Track your growth
http://twittercounter.com

Get your stats
http://tweetstats.com

Get recommendations for who you should be following
http://www.mrtweet.net

Get notified when people stop following
http://twitterless.com

Find out how influential you are
http://twitter.grader.com

Look for connections among your followers
http://www.tweetwheel.com

A live map based display of everyone
http://twittervision.com

Find more friends
http://whoshouldifollow.com

Search Twitter
http://search.twitter.com

Make shortcuts for URLS (and track the clicks)
http://bit.ly

Angry vendor syndrome

At the top of my list of New Year’s Resolutions is to NOT be this guy. Names have been changed to protect the guilty and (…) added to reduce the length.

Dear Editor Xxx

We are a vendor to some of your competitors… When I finally reached Editor Zzzz today, he hung up the phone on me immediately after I asked him to spend 60 seconds to see what we provide…

We talk to many newspapers… when we get replies like the one I received from Zzzz, it is usually a sign that the paper is either going out of business… (or the employee)… just doesnt care about the paper.

We would like to show you our product, and I want to know if we can do that by somehow avoiding Zzzz.

So hypothetically, if a vendor were to call you on New Year’s Eve, during a blizzard when there are three people left in the newsroom and try to sell you a product you do not want, how receptive might you be? Hypothetically just receptive enough to be polite, and then increasingly less so as they decline to take ‘no’ for an answer. And then, much, much less so after they immediately send the above email to your boss.

Happy New Year!

A link too far?

So, it is going to be a spectacle, especially during a slow news week, when one media company sues another for hyperlinking:
Gatehouse sues NYT Co. over local Websites (Boston.com)
Gatehouse Media sues New York Times Co. over copyright issues (WickedLocal.com)

(For ongoing analysis Dan Kennedy at Northeastern University is tracking the case at Media Nation – he has posted the complaint here)

They say all politics are local, and even on the Web, most business is as well. So in this case there may be a disconnect between the open ideals of the Internet and the cold reality of Website publishers trying to compete with giants such as Boston.com. To put it another way – it is easy to be high minded about such things until it is your ox being gored.

The ‘what are they thinking’ perspective is ably represented by Jeff Jarvis and Mark Potts:
When did Gatehouse become clueless
Gatehousegate

The other side of the story (What they ARE thinking) is so far represented only by the GateHouse complaint.

As someone who competes for online readers in the broader Boston market I can understand GateHouse’s concern. But – I think/hope this might be a technological and design problem, not a legal one in the end.

After all, Boston.com is basically doing what most Websites do – they are aggregating content and linking to original sources. So, it is hard to imagine GateHouse winning outright with this complaint. And, if they did it is hard to imagine the case law thus created would be 100% beneficial to anyone. Let’s all hope they get some mediation and a settlement.

As to the merits, on a first read the trademark dilution complaint appears most on target (to a non-lawyer anyway.) The design of the Boston.com Newton page seems to imply that WickedLocal.com – mixed in with Globe stories and blogs – is just another NYT property. A quick fix there might be to simply separate Globe and ‘other’ content into different news lists with different headers. Just make it clear what Boston.com owns and what they don’t. That is the design solution.

A larger problem (at least for a smaller media property competing in the Boston market) is Google juice. This is where we need a tech solution.

Many small papers have an ongoing complaint that any Web-first breaking news they publish shows up quickly on larger regional Web sites via sharing with AP. The issue is not that AP picks up Web stories, nor that Boston.com (among others) feeds them to their site. The problem is that Google gives big Web sites preference in their search rankings, regardless of whether or not they are the original source for the content.

This happens on a weekly basis when a murder or natural disaster story hits our Web site.  If we publish at 9:00 a.m. it gets to AP by 9:30 a.m. and before 10:00 a.m. Google News has Boston.com, WCAX.com, BostonHerald.com and etc at the top of the search results – while our original and ongoing reporting is in the middle or bottom of the page.

Imagine this same scenario for WickedLocal. If “Your Town” eventually expands to 125 communities who is going to get the search traffic for Newton TAB stories? One would assume Boston.com will get a high rank – and a potentially lopsided share of those first clicks. To be fair I don’t see a strong indication of this effect yet but check out this search result and you can see the beginning of it. So, if 100 readers click to Boston.com and 30 click through to the WickedLocal story is that good? And, is that a gain of 30 for GateHouse or a loss of 70?

So – the ‘simple’ tech solution: Newspaper.coms, the Associated Press and Google need to get together and agree on some ground rules. Newspapers would add metadata to links and external feeds indicating a URL for the original source material. AP would transmit this info with their wire stories and Google would respect that metadata when crunching their Google News algorithms. This would allow everyone to link and excerpt to their heart’s content – but it would NOT reward aggregators with improved search engine rankings built on top of someone else’s content. It would basically be a sort of reverse ‘nofollow’ tag for news stories – that gives credit where due.

AP already has a partnership with Google that is aimed at reducing duplicate wire stories in the index – would it really be too difficult to make this same concept serve individual newspapers? Technologically probably not, politically who knows?

UPDATE: Some more commentary from the blogosphere:
GateHouse Lawsuit vs. New York Times Co. has Dire Implications
A Danger to Journalism
GateHouse: O hai, internetz — we r fail

Gatehouse sues NYTCo over aggregation: But do they have a point?

Globe vs. Gatehouse Part I

Peeking inside Pandora’s Box
GateHouse v NY Times Co.: Not So Simple After All

Natural disasters

Sure disasters make for good copy and they are a chance for a newspaper to really serve the community — assuming you can print the newspaper and the staff has power at home and can leave their driveways.

Oh – but it does still make good photos as evidenced by my front yard around noon today:

(submitted from the Radisson – with hot water, warm beds and wifi – more pix at Flickr)

Newspapers as ice cream – or how to torture a metaphor

I spent the morning at a workshop in Worcester, MA focused on reader comments and the law – and for some reason started thinking about ice cream on the way home.

The session was organized by an informal group of New England media lawyers (shout out to Rob Bertsche and Rick Gagliuso) and the lunch keynote was delivered by Josh Benton of the Neiman Journalism Lab at Harvard University. I joined three other journalists on the morning panel: Jim Bodor of the Telegram & Gazette, Jessica Kosowski of the Sun-Chronicle and David Olson of the Salem News.

We had a great crowd and conversation, none of which had to do with dessert. On the ride back I started wondering if any of us were doing enough online (reader comments aside) to make digital news really different than print.

So try this analogy on for size: For 200 years we have been selling basically the same product – call it vanilla news ice cream. Maybe some papers have been selling vanilla bean or French vanilla. It is still vanilla – albeit fresh and tasty and delivered right to your doorstep every morning.

When newspapers went online we started by offering the only flavor we knew how to make – vanilla. Vanilla online is basically as good as vanilla in print – assuming you really like vanilla. And we bet the farm on people really liking it. Sure, one click away were 10,000 other store fronts selling Youtube and Flickr and Face… I mean chocolate and butter pecan and rocky road. But we were sticking with our sure thing.

The question becomes – vanilla is great but what it only 20% of people want to buy it on a regular basis? What if adding multimedia and comments and text alerts is great but is really just hot fudge on top of the vanilla? Yummy, but still intrinsically the same as the print product.

So, what exactly do newspaper.coms need to do to learn how to make pistachio? And butter pecan swirl. And maybe mint chocolate chip. Is the answer mass customization, user generated content, local business recommendations and reviews, free classifieds, hyper-local databases, cell phone video or social networks? Or are all of those things really just news with sprinkles on top?

Is someone out there already building the next great ‘news’ thing and if so, any chance they are building it for a journalism company?

If you know please leave a message – I will be at Baskin-Robbins.

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