Since it launched, Zite has been one of my favorite apps. Keying off my Twitter stream the product does an absolutely amazing job of finding stories I am 1) interested in; 2) had not seen already; 3) from sources I was unlikely to stumble across.
That sort of personalization – saving time by accurately filtering information – is of huge value to readers. If you can reduce the number of clicks (the currency of the web) needed to find stories of interest, I am likely to return. No surprise that most media organizations have recommended story lists on their websites.
But in many cases these lists are of minimal value. Browsing Salon.com just now – five of the suggested stories were more than four months old. And I was reading about the Affordable Health Care Act.
The challenge is, even the most prolific news sites (say the NYT) only publish 1000 – 1500 stories daily. Even over a week or a month, there is not enough variety to make an effective recommendation in every case. So, older or less relevant stories are surfaced. But as a pure aggregator Zite is not restricted to a single news source. A billion new pages are added to the world wide web daily. That is more than enough to recommend 50 – 100 highly relevant stories to me each day.
Doing some news math, the filtering value (or number of potential clicks saved) to the user is not comparable:
Yes, that is a farcical equation and the news site still returns a positive value — but not enough to be competitive.
For news publishers, there are three ways to improve our odds: 1) Improve the algorithms to eliminate outdated or irrelevant articles; 2) Reach outside your own CMS and aggregate stores from other sources; 3) Start focusing your metrics less on raw page views, and more on efficiency and value created for the reader ‘clicks saved.’ (See Cory Bergman’s ‘time saved’ take on this earlier this year.)
Yes, those aggregated links will need to be highly relevant (see improve the algorithm above) and they will lead visitors away from your site. But, all Zite does is send me away. And yet I return every day.
Both of those headline link-bait questions and more answered (or at least addressed) in a below roundup of somewhat recent academic research. I am not including links as most of these are behind paywalls. If you have access, the citation is below the publisher-provided abstract in each case:
Focusing on the Reader: Engagement Trumps Satisfaction.
Satisfaction is commonly monitored by news organizations because it is an antecedent to readership. In fact, countless studies have shown the satisfaction-readership relationship to be true. Still, an essential question remains: Is satisfaction the only, or even the critical, thing to focus on with readership? This research indicates that the answer is no. Two other related constructs, reader experiences and engagement, affect reader behavior even more than does satisfaction. The discussion provides examples of how to increase engagement and calls for experimental research to understand how news organizations can positively affect engagement and thereby readership.
Mersey, Rachel Davis, Malthouse, Edward C., & Calder, Bobby J. (2012). Focusing on the Reader: Engagement Trumps Satisfaction. Journalism & Mass Communication Quarterly, 89(4), 695-709. doi: 10.1177/1077699012455391
Do Satisfied Customers Really Pay More? A Study of the Relationship Between Customer Satisfaction and Willingness to Pay
Two experimental studies (a lab experiment and a study involving a real usage experience over time) reveal the existence of a strong, positive impact of customer satisfaction on willingness to pay, and they provide support for a nonlinear, functional structure based on disappointment theory (i.e., an inverse S-shaped form). In addition, the second study examines dynamic aspects of the relationship and provides evidence for the stronger impact of cumulative satisfaction rather than of transaction-specific satisfaction on willingness to pay.
Homburg, Christian, Koschate, Nicole, & Hoyer, Wayne D. (2005). Do Satisfied Customers Really Pay More? A Study of the Relationship Between Customer Satisfaction and Willingness to Pay. Journal of Marketing, 69(2), 84-96.
News Audiences Revisited: Theorizing the Link Between Audience Motivations and News Consumption
With a plethora of news outlets today, audiences have more choices than ever. Yet, academic and professional understanding of news audiences from a uses and gratifications perspective remains limited. Using a national survey (N = 1143), this study uncovers distinct news consumption patterns across 4 types of motivations, and predicts media uses across 30 sources with noticeably higher explanatory power as compared to previous uses and gratifications studies, answering the question: Who is using what type of news, and why?
Lee, Angela M. (2013). News Audiences Revisited: Theorizing the Link Between Audience Motivations and News Consumption. Journal of Broadcasting & Electronic Media, 57(3), 300-317. doi: 10.1080/08838151.2013.816712
News-seekers and Avoiders: Exploring Patterns of Total News Consumption Across Media and the Relationship to Civic Participation
This study examines patterns of news consumption across multiple media platforms and relates them to civic participation. Analyzing a national sample of close to 25,000 respondents, nearly half the adult population in America is classified as news ‘Avoiders,’ and the other half as ‘News-seekers.’ Testing the relationship between civic participation and news consumption for each of 6 media platforms individually, and to an overall index combining those sources into 1 measure, the results show a positive relationship with civic participation, but the influence of Total News Consumption on civic participation is greater for Avoiders than for News-seekers.
Ksiazek, Thomas B., Malthouse, Edward C., & Webster, James G. (2010). News-seekers and Avoiders: Exploring Patterns of Total News Consumption Across Media and the Relationship to Civic Participation. Journal of Broadcasting & Electronic Media, 54(4), 551-568. doi: 10.1080/08838151.2010.519808
Young Adults’ Reasons Behind Avoidances of Daily Print Newspaper And Their Ideas For Change
Focus groups in three cities were conducted with young adults (ages 18-29) to understand why they, don’t read daily print newspapers. The study examined news media avoidances, like “inconvenience” and “lack of time,” to uncover underlying meanings. Results showed prominent nonuse reasons have dimensions. Participants also suggested ways newspapers could improve. Participants were studied as two age groups, 18-24 and 25-29. Small group differences did emerge. The older group wanted less negative news, while the younger group justified it; the younger age group was more skeptical of the news and mentioned needing greater effort to understand it.
Zerba, Amy. (2011). Young Adults’ Reasons Behind Avoidances of Daily Print Newspaper And Their Ideas For Change. Journalism & Mass Communication Quarterly, 88(3), 597-614.
Exploring News Apps and Location-Based Services on the Smartphone
This study investigates how young adults use news and location-based services on their smartphones, in addition to examining how many news organizations offer mobile news apps with geo-location features. Based on the survey findings, young adults are consuming news on their smartphones. Furthermore, there is a high use of location-based services by smartphone consumers, but news organizations are only using geo-location features in their mobile apps for traffic and weather. This study highlights that a gap exists between what news consumers, particularly young adults, are doing and using on their smartphones and what news organizations are able to provide.
Weiss, Amy Schmitz. (2013). Exploring News Apps and Location-Based Services on the Smartphone. Journalism & Mass Communication Quarterly, 90(3), 435-456. doi: 10.1177/1077699013493788
Mobile News Adoption among Young Adults: Examining the Roles of Perceptions, News Consumption, and Media Usage
Using the frameworks of innovation diffusion and technology acceptance model, this study examines the predictors of mobile news consumption among young adults. The results show that the perceived relative advantage (especially content), utility, and ease of use of mobile news are positively related to its adoption. The young adults’ news consumption patterns and preferences, as well as media usage, all play a role in the adoption of mobile news. This study also validates the importance of examining the adoption outcome from multiple perspectives.
Chan-Olmsted, Sylvia, Rim, Hyejoon, & Zerba, Amy. (2013). Mobile News Adoption among Young Adults: Examining the Roles of Perceptions, News Consumption, and Media Usage. Journalism & Mass Communication Quarterly, 90(1), 126-147. doi: 10.1177/1077699012468742
Are News Media Substitutes? Gratifications, Contents, and Uses. Journal of Media Economics
Internet is generally expected to have one of two effects on traditional news media: It displaces them, or it forces them into distinct market niches. A shared assumption underlying both expectations is that news media displacement, or substitution, is a function of the degree to which news media are functional equivalents. This article explores this assumption from a niche theoretical perspective, using survey data from 2 student samples as illustrative cases. Findings indicate that, for these students, news media substitution does not depend on functional equivalence of media in providing gratifications and gratification opportunities or types of content. Post hoc analyses suggest instead that, for this particular audience, media use depends on habit and media accessibility. Follow-up studies should further investigate these relations for representative samples.
van der Wurff, Richard. (2011). Are News Media Substitutes? Gratifications, Contents, and Uses. Journal of Media Economics, 24(3), 139-157. doi: 10.1080/08997764.2011.601974
I did a fair amount of Google-ing on this looking for a simple answer – without much luck.
So, in case this comes in handy here is a simple-ish way to use Google Spreadsheet forms on an iPhone for data entry in the field.
My current project is an ethnographic survey of news habits among commuters – with a focus on mobile devices. I have been gathering anecdotal info for a while on the commuter rail and T.
For class, I needed to formalize the data a bit, and wanted to use Google Spreadsheets. There may be better survey solutions out there that are mobile-friendly, but I have a lot of other stuff in Google Docs, so there you go.
Creating a form to gather Google Spreadsheet data is dead simple. And (previously unknown to me) you can break a survey form into multiple pages and contextually customize questions. That is GREAT for mobile use as it reduces the amount of content on a single page, and eliminates non-applicable queries on-the-fly.
Unfortunately Google Forms does not include any mobile-specific or responsive themes. It does work on a smartphone, but only with some significant pinch-zooming. This is especially a pain when using tiny radio buttons or check boxes.
The solution I arrived at is pretty simple, especially if you have access to a web server.
1. Set the theme for your form to “Plain” in Google Docs.
2. Limit your survey pages to one question each with 4 – 5 answers – eliminating the need to scroll to find the continue/submit button.
3. Use page breaks, and multiple choice options (which allow a redirect to specific pages based on prior answers) to customize the order and questions offered.
4. Embed the survey code from Google into a web page you control. Doing this on your own server is preferable as you want a completely blank page aside from the embed code.
5. Drop a meta tag in the <head> to set a viewport. Something like: <meta name=”viewport” content=”width=320, initial-scale=.9″> I have not touched HTML much recently but viewport is not tough to understand and works on Android as well.
6. Set the iFrame width to 320 (or etc for your phone) and the trim the height to make it as short as possible, without losing the bottom of any page.
7. Test and adjust the viewport width or scale as appropriate.
8. Keep in mind this approach is not the most elegant use of a viewport, but my goal was iPhone specific so I was satisfied to hard-code these settings into the page.
9. Once you finish tweaking, you should end up with a decent looking mobile form, as pictured here, without the need to pinch-zoom every page constantly.
10. Suggest to Google that mobile-friendly themes would be great.